FAQs
How do I know if I'm overpaying for credit card processing?
It can be difficult to know if you’re paying more than you should for credit card processing, but more than 72% of businesses are being overcharged—and it can be surprisingly hard to tell from the statement alone. Processing statements often include hundreds of card types, complex coding, and fees that aren’t clearly explained, making it difficult to know what you’re actually paying and whether those costs are competitive.
The simplest way to find out is with a free statement review. Upload your latest statement and a Merchant Advocate analyst will review it at no cost and with no obligation.
Does Merchant Advocate require me to switch processors?
No, you will not be asked to change processors. In most cases, we help reduce your processing costs while you stay with your current processor.
Our model is built around identifying unnecessary costs, negotiating better terms, and making sure those changes are actually implemented. We only get paid when we find savings for you.
What types of businesses can benefit from Merchant Advocate's services?
Merchant Advocate works with businesses of all sizes and across a wide range of industries. Our clients include hospitals and health systems, private practices, restaurants, retailers, auto dealerships, and sports and recreation venues.
Are there any upfront costs to work with Merchant Advocate?
There are no upfront costs to work with Merchant Advocate. Your initial statement review is free. If you choose to work with us, our fee comes from the savings we generate for your business.
Can Merchant Advocate negotiate lower processing rates on my behalf?
Negotiation is a key part of our process, and we take the lead.
Merchant Advocate works directly with your processor to reduce rates and eliminate unnecessary fees. We also verify that the agreed-upon changes are actually reflected on your account.
What happens after Merchant Advocate negotiates lower rates?
How long does it take to reduce processing fees?
How often should merchant processing statements be reviewed?
Monthly reviews make it easier to catch rate increases, new fees, billing errors, and other changes before they add up. It’s also important to review the “Important Information About Your Account” section, where processors often disclose upcoming rate changes and new policies.
Why do credit card processing rates increase over time?
Processors may raise rates or introduce new fees under the terms of your original agreement, and those changes can happen multiple times throughout the year. Costs may also increase because of changes to card network fees, POS systems tied to a specific processor, integrated payment platforms, or subscription-based processing services.
That’s why ongoing statement monitoring is so important. Even a strong rate today doesn’t necessarily stay that way!
How often do rates and fees change?
Rates and fees change more often than many businesses realize. Processors can introduce new fees, adjust markups, or implement rate increases several times throughout the year. Some changes are tied to updates from the card brands, while others stem from processor pricing adjustments, software requirements, or account-specific changes.
Many of these updates are disclosed in statement messages or fine print, making them easy to miss. Without regular reviews, small increases can add up to significant costs over time.
How does Merchant Advocate help protect my savings over time?
Finding savings is only the first step. Merchant Advocate provides ongoing monthly statement monitoring to help ensure your rates remain competitive and that new fees, rate increases, or billing changes don't erode your savings.
Our team reviews your statements, identifies potential issues, and alerts you to changes that may impact your costs. This proactive approach helps businesses maintain long-term savings rather than losing them to gradual fee increases over time.