Seismic Shifts Happening in the Software Integration Landscape

The biggest fee increases we saw in 2023 came not from card brands, but from tech enabled, integrated payment processing and subscription-model services with exclusive processor relationships.
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What Every Business Owner Needs to Know About Credit Card Processing

Credit card spending has more than tripled in the last decade. For merchants accepting credit cards, that means billions of dollars in processing fees. But while processing may be big money, very few people understand the ins and outs of...
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Top Ten States with Highest Swipe Fees

Credit card processing fees are an inescapable part of doing business. And though it’s well known that American-based businesses pay more in swipe fees than their European counterparts—what most people probably don’t realize is that even some states have higher...
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New Surcharge Law for New York State

On February 11, New York became the latest state to institute guidelines and regulations regarding surcharging programs which pass the cost of credit card acceptance to consumers.
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Double Trouble: PCI Compliance, the HIPAA Overlap and How to Mitigate Your Practice’s Risk

What every medical and dental practice manager needs to know Any business that accepts credit cards needs to take precautions to protect their customers’ personal data, but that is even more important for medical and dental practices which store precious...
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What’s Hiding in Your Merchant Statements

Are You Being Overcharged? If you have that sinking feeling that you are paying more for merchant services than you should be, you are not alone. More than 72% of businesses are being overcharged. And if you are familiar with...
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[Updated 2024] Magnetic Stripes to EMV Cards: The Business Impact

Forget about swiping, the new standard is the tap Have you tried to swipe your credit card only to get an error message asking you to insert or tap your card instead? This now common occurrence began in 2021 when...
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The Skinny on Surcharging for Restaurant Owners

Surcharging is a hot topic for restaurants navigating razor-thin margins and rising card payment costs. While some businesses pass these fees to customers, others consider cash discounts. Understanding the pros, cons, and regulations of each approach is vital to making...
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Payment card industry noncompliance risk: Data breaches and loss in revenue

PCI DSS version 4.0 introduces key updates that dental practices must adopt by March 2025 to stay compliant and secure patient payment data. With the deadline approaching, understanding and implementing these changes is crucial to avoid breaches and penalties.  ...
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Questions Arise Over How to Comply With Illinois’s Interchange Law

Illinois’s new Interchange Fee Prohibition Act requires merchants to separate taxes and tips on card transactions, posing challenges for businesses. Compliance by the July 2025 deadline could require costly upgrades and training, making preparation crucial. Our own Eric Cohen spoke...
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How to Navigate Credit Card Surcharge Laws

Veterinary practices are facing new challenges as states continue to introduce laws limiting credit card surcharges. These regulations aim to protect consumers, but they also put pressure on businesses to remain transparent while managing rising operational costs. Veterinary practices must...
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Are you being charged too much for credit card processing fees?

In this article for Medical Economics, our CEO answers common questions from medical practices, including why it is important to optimize your processing costs, what you should expect to pay in fees, and issues surrounding surcharging and PCI/HIPAA compliance. Read...
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Processing Fees, Not Interchange, Are the Cost Merchants Should Combat, Some Say

Our own CEO Eric Cohen was interviewed by Digital Transactions to discuss the impact of interchange fees on merchants. His take? It’s actually processing fee increases, not interchange, that are hitting business’s bottom lines the hardest. Read More
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PODCAST: How Hidden Payment Processing Fees Affect Your Bottom Line

In this episode, Eric Cohen of Merchant Advocate explains the critical need for orthodontic practices to understand credit card processing fees. He emphasizes the impact of hidden fees and offers strategies to monitor and reduce costs, ultimately enhancing practice profitability...
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Practicing Good Payment Processing Hygiene Can Strengthen Your Practice’s Valuation

Ensuring good payment processing hygiene is essential for maximizing the valuation of your orthodontic practice, especially when considering a sale to private equity investors or outside buyers. Poor payment processing can lead to unnecessary costs, impacting your practice’s long-term value....
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How to Avoid Unfair Fees When Your Payment Processor is Embedded in Your Practice Management Software

Orthodontic practices increasingly rely on practice management and EMR software to enhance efficiency and data security. However, these platforms can lock practices into specific payment processors, increasing costs. In this third article with Orthodontics Products, we explore how regular software...
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Why Skipping Your Annual PCI Survey Will Cost Your Practice

Orthodontic practices face unique challenges in navigating Payment Card Industry (PCI) compliance, which is crucial for protecting payment information and avoiding significant fines. While HIPAA covers patient medical records, it does not ensure PCI compliance, necessitating adherence to both sets...
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Why the ‘swipe fee’ battle between retailers & banks is far from over

In this article for Modern Retail Management, our CEO weighs in on the rejection earlier this week of a $30 billion proposed settlement over credit card transaction interchange fees. “Eric Cohen, CEO of payment processor negotiation service Merchant Advocate, said...
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How Credit Card Processors Overcharge 72% of Businesses

Orthodontic practices often incur high costs from credit card processors due to inflated fees and additional charges, significantly impacting their finances. By understanding and auditing merchant statements, practices can mitigate these expenses and optimize financial outcomes. In this first article...
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How to Save on Credit Card Processing Fees

Restaurants are grappling with rising credit card processing fees, which have become a significant financial burden. Luckily, there are proactive approaches restaurant owners can take to cut these costs and achieve greater financial stability. This article explores some of these...
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Two Simple Steps for Navigating Economic Stress

Small businesses have faced numerous economic challenges in recent years, from COVID-19 to inflation and supply chain issues. It’s become increasingly difficult to achieve and maintain profitability, but there are proactive measures small business owners can take to improve their...
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How Credit Card Swipe Fees Are Impacting Retailers

Even after a recent proposed $30BN settlement which aimed to lower merchant fees from Mastercard and Visa, the former still increased transaction fees last month. Between these fee increases and the settlement being far from approved, businesses may only see...
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An Expert’s Take: 2 Fun New Offers That Could Come From the Capital One-Discover Merger

The possible merger between Capital One and Discover has kept the financial industry buzzing. Find out what our CEO, Eric Cohen, thinks about how this can affect the credit card industry—and some of the benefits it may have for businesses...
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The State of Card Payments for the Hospitality Industry

Our CEO, Eric Cohen, shared with Hospitality Technology different avenues businesses can take to revamp and invest in payment suites, and how best to protect themselves–and their customers–from rising credit card fees. Read More
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State law targeting credit card surcharges, cash discounts takes effect

A new state law went into effect Sunday that will help increase transparency for New Yorkers who pay by credit card and are charged a surcharge fee. The new law requires business owners to either advertise the higher credit card...
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5 Facts to Consider Concerning Implementing a Surcharge Program

Credit card surcharging and its related programs – cash discount, non-cash transaction and zero fee – have been a hot topic over the last few years and are only growing in popularity. Some see them as a way of offsetting...
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2024 Outlook: Restaurant Trends and Challenges

“Restaurant owners and managers are thinking about how to improve their bottom lines every day, especially with the continued increase in overhead and a hard labor market. One way these establishments try to increase profits is by cutting expenses, and...
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The risks and costs of credit card payments: What dental offices need to know

When it comes to credit card payments, dental offices face particular issues that make them prime targets for increased fees and security breaches. Learn how to protect your practice and patients, and reduce costs. Read More
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Americans relying less on cash, more on credit cards may pay more fees. Here’s why.

Have you noticed an uptick in businesses with surcharge programs? As consumers spending on credit cards increase, processing fees for merchants are also on the rise, leading them to look for ways to cut costs. Our CEO Eric Cohen sat...
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5 ways merchants are fighting card-swipe fees at the point of sale

Merchants fed up with high processing costs are trying numerous strategies to avoid and offset fees. American Banker highlights five of these tactics, interviewing our own Eric Cohen on the rising popularity of surcharging. His advice: “It’s better for merchants...
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Merchants shouldn’t count on the CCCA to meaningfully lower their costs

Eric Cohen, Chief Executive Officer of Merchant Advocate, discusses the promises made by supporters of the Credit Card Competition Act, most central that it will lead to lower retailer prices, and potential issues going unmentioned, including how it may actually...
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Why the Credit Card Competition Act Falls Short

Eric Cohen, Chief Executive Officer of Merchant Advocate, identifies several potential flaws posed by the Credit Card Competition Act, including the challenging of choosing the best network; the major risk for increased fraud from smaller, cheaper networks; and unknown effects...
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37 Cybersecurity Awareness Month Quotes from Industry Experts in 2023

For Cybersecurity Awareness Month, Merchant Advocate’s CEO Eric Cohen weighs in on the importance of businesses staying hypervigilant when it comes to digital fraud protection. Read More
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Credit card expert reveals the truth behind controversial Visa, Mastercard fee hikes

Eric Cohen, Chief Executive of Merchant Advocate, talks to Ian Krietzbeg of TheStreet, about how to navigate the complicated world of credit card processing fees and recent controversial Visa and Mastercard fee hikes. Read More
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